SEO Service Center staff, will be unavailable Monday, September 7, 2020 in observance of Labor Day. The system will be available for normal use. If you should experience trouble accessing the system, please call SEO and dial extension 4 anytime during the message to speak to our on-call manager. For non-emergency inquiries, you may create a…
Happy Monday everyone! How about a new Two Minute Tutorial to start off the week? Announcing our newest addition to the Two Minute Tutorial series… Navigating the New SEO Website Michael Postlethwait has done a wonderful job redesigning our main website. So, watch the video and then go check out the new design. New design.…
Greetings SEO Members, We are happy to announce a new fully redesigned Kids Catalog for Enterprise. Many of you remember the original e-Library version of the time-tested imaged based, subject driven searching layout. The NEW Enterprise Kids Catalog features new modern icons & images with a vibrant color scheme. Children and young audiences are given…
Hi everyone, I wanted to send this email to share with you a tutorial you may not have seen. Using the Catalog to Find Articles and Journals. You may know and refer to it as EDS or the EBSCO Discovery Service. This tutorial is available to patrons and staff in the Niche Academy slide bar in…
Hello everyone, We are pleased to announce a new Two Minute Tutorial – The Manage Hold Shelf Wizard. This wizard is found in the Circ Module under the Holds Wizard Group. This wizard allows you to see the holds sitting on your hold shelf that are Expired, Cancelled or Suspended. The wizard then makes it…
Good morning, everyone. This morning the last batch of holds were converted from the GROUP to SYSTEM range. Holds are now functioning as normal. For those of you who are interested in some numbers, since July 20: 226,581 holds were changed from GROUP to SYSTEM range; and 133,468 of those holds ended up on your…
Greetings SEO Members, The SEO phone system is getting multiple software & hardware upgrades today. The phone system may need rebooted several times and as a result your call may be dropped. We will do our best to minimize any outages. If you are unable to reach SEO staff and if Symphony Services are offline…
Good afternoon, everyone. SEO had originally planned for holds to resume functioning as normal on Monday, August 10, 2020. Due to the number of pending holds within the consortium, returning holds to the SYSTEM range is taking longer than expected. The new target date is now Friday, August 14. If this date changes again, SEO…