Greetings SEO Members, SirsiDynix was quickly able to identify the issue as it was a memory allocation problem for our Enterprise instance. Enterprise has been restarted and more memory will be allocated to limit these types of issues. Thanks again to everyone who reported this issue. Regards, Your SEO Team
Greetings SEO Members, We are aware of an issue in Enterprise that is causing intermittent searching problems. When performing a search, Enterprise may return zero results and then 10 minutes later, it will work as normal. SirsiDynix is aware of the issue and currently investigating the root cause and resolution. Regards, Your SEO Team
Greetings SEO Members, The re-indexing has completed successfully and searching in the catalog should work as expected. Thanks to everyone for their patience and for reporting these searching errors. Best regards, Your SEO Team
Good Morning SEO Members, The Enterprise upgrade has been completed successfully. Please Note: The re-indexing has not yet completed and search results for physical items will not be accurate. We will update everyone via the listserv once searching is back to normal. Best Regards, Your SEO Team
Greetings SEO Members, BCMobile and related products (Click & Collect & Self-Service) is currently still not available and the service disruption is being investigated by SirsiDynix and Solus. BLUEcloud Analytics is back online. Thanks again to everyone for reporting these outages. Best Regards, Your SEO Team
Greetings, The SEO Team would like to Welcome the Hurt / Battelle Public Library to the SEO Consortium! They will begin circulating on the system Thursday, September 16th, 2021 Their holdings will appear on the system but will not be available for consortium members’ requests until later in the year. However, you may start receiving requests…
Greetings SEO Members, There is currently a service disruption in the BLUEcloud products that SirsiDynix is aware of and is working diligently to get resolved. This includes the following Symphony services: BLUEcloud Analytics BCMobile (SEO Libraries App) BCMobile Click & Collect BCMobile Self-Service Thanks to everyone who reported this outage and we will update everyone…
Good morning, We have received an update from OPLIN that the issue with the SMS carrier has been resolved. Regards, John
Good morning, We wanted to make sure that everyone was aware of an issue that is currently impacting all SMS messages sent to patrons. As soon as OPLIN receives an update from the vendor that the issue has been resolved we will post an update. Regards, John From: Karl Jendretzky <karl@oplin.ohio.gov>Sent: Saturday, September 11, 2021…
What to expect on the day of the upgrade: We are scheduled for an Enterprise 5.1.0.1 upgrade beginning Monday morning on September 20th. The initial upgrade is expected to be completed by 8AM EST and the only anticipated downtime will be between 12:00AM – 8:00AM. Post Upgrade, SEO IT and the SirsiDynix consulting team with…