The SEO team is happy to announce that we will be implementing a new help desk solution for our Support Site on Wednesday, February 24, 2021. In early December, SEO was made aware that our current vendor H2Desk was ceasing operations. The SEO team evaluated three help desk solutions and agreed upon FreshDesk. While this…
SEO is pleased to announce two new service points. Updated delivery documentation can be viewed on the SEO Library Systems 3-Letter Codes and Shipping Information page. New Service Points Logan County Libraries will be adding lockers to the Knowlton location: LOK (Knowlton Lockers). All items for LOK will be sent to LOG (Logan County Libraries).…
SEO Service Center staff, will be unavailable Monday, February 15, 2021 in observance of Presidents’ Day. The system will be available for normal use. If you should experience trouble accessing the system, please call SEO and dial extension 4 anytime during the message to speak to our on-call manager. For non-emergency inquiries, you may create a…
Hi everyone, We wanted to provide an update that the Rodman System (ROD, ROB, ROK) collection is now open to fill consortia holds. Regards, John
The following message is sent on behalf of the Associate State Librarian for Library Development, Evan Struble: As you may have been aware, a recent email outage for ionos.com customers impacted @seolibraries.org and other libraries when communicating directly with the State Library. This outage occurred during the open application period for the Celebrating Ohio’s Book Awards and Authors (COBAA) grant, an LSTA grant…
This message is for those who use the SEO provided email at @seolibraries.org. Members with an email accounts at @seolibraries.org are currently unable to send email to the @library.ohio.gov domain. This means: anyone sending an email from the @seolibraries.org account to staff at SEO will get a bounced message stating that the email is undeliverable.…
Hi everyone, We wanted to provide an update that the Louisville Public Library (LSV) collection is now open to fill consortia holds. The Rodman System (ROD, ROB, ROK) is finishing up a few projects and should be available soon. Stay tuned for a future update. Regards, John
Hello everyone, The deduplication process is finished. Regular cataloging processes can be resumed. SEO has loaded the CatExpress records and will begin processing discard reports beginning tonight. SirsiDynix found 4,496 exact matches and these titles have been merged. They have also provided SEO with a list of potential matches that staff will be reviewing and…
Good morning, everyone. SEO has been notified that there is an issue with new holds. When holds are placed through WorkFlows or Enterprise, they are not appearing on the OnShelf Items list. SirsiDynix has been made aware of this issue and is looking into it. Your users’ holds will not be lost during this period.…