For libraries using the Autorenewal service: Along with SEO’s move to Patron Point for Courtesy and Autorenewal notices, we will be implementing a new autorenewal report for those libraries using this service. Prior to this update, the autorenewal report would renew eligible items the day an item was due during the 9 pm hour. Your…
Hello all – Beginning October 26, 2022, SEO will begin using the Patron Point service to send Courtesy & Autorenewal notices. Like hold and overdue notices, the notices will be branded with your library logo and have links to your webpage and My Account. Sample courtesy notice e-mail: https://seooh.patronpoint.com/email/view/633ac4aa1fdcd982011101 Courtesy notice SMS: ***<first name>, you…
Library Cyber-attacks are in the news The SEO Service Center has published a new Security page on our website and also knowledgebase articles on the topic of Cybersecurity and Ransomware. Cybersecurity is the art of monitoring and protecting networks, devices, and data from unauthorized access, unapproved modification, or deletion of records, criminal or misappropriate use while keeping data…
Greetings, SEO is pleased to announce three new service points. Updated delivery documentation can be viewed on the SEO Library Systems Codes and Shipping Information page. Lakeside High School. Library code: ADK.All material for ADK should be sent to ADL (Ashtabula County District Library). Bowerston Schools – Rocket Center. Library code: BDS.All material for BDS…
Hello, all! September Review Here is the link to September’s Open Office Hour discussion about the Manage Hold Shelf Wizard: https://my.nicheacademy.com/seo/course/53733 While we had no questions after the meeting, we were asked afterwards “What do we do with items that we cannot find on our hold shelf?” Contact the patron to ensure they did not…
The SEO Team is happy to continue our monthly office hours with the Library Management Software (LMS) team. Learn more about BLUECloud Analytics, Cataloging, and Circulation during the SEO LMS team’s open office hours. Come with any questions you may have and learn about specific tasks each month. The SEO Team will be doing a…
Good afternoon. Here is the link to August’s Open Office Hour discussion about Claimed Returned Items: https://my.nicheacademy.com/seo/course/53184 September Open Office Hours: The SEO Team will be doing a presentation on Manage Hold Shelf Wizard will be on September 21 at 10:30 am. Afterward, the team will be available for any questions you may have about…
Greetings SEO Members, The State of Ohio Email is having issues today and as a result, the SEO Staff may not get your messages in a timely manner. Please feel free to call or create a ticket if you need immediate assistance. We will notify everyone via the listserv once service has been restored. Best…