Custom Self-Registration Issue

For those libraries who are using the Custom Self-Registration form: There is an issue with the form populating the County, Notify Via, and Library information from WorkFlows which will prevent users from registering. This issue has been logged with SirsiDynix. Once the issue has been resolved, we will notify everyone via the SEO-Updates listserv. Sorry…

Training Tip- Claims Returned

Hi everyone, You know…. You all have that patron that SWEARS they brought back an item.  Your library has probably developed policies addressing such claims. But did you know you can put that item in a Claims Returned status?  Please follow the steps below to place a “Claims Returned” status on the item:  In the Checkout…

STAT Courier Update

From: SEO-Members <seo-members-bounces@lists.oplin.org> On Behalf Of marshams@library.ohio.govSent: Friday, July 9, 2021 5:00 PMTo: seo-members@lists.oplin.orgSubject: [SEO-Members] STAT Courier Update We know that every Ohio library sees customer service as a core value and prides themself on providing excellent service to their patrons. While a number of the challenges in our courier transition have been out of…

Pickup Library added to OnShelf Items Wizard

Good afternoon, all. As the transition to STAT Courier continues, the SEO management team has discussed options for holds. The SEO team has added the Pickup Library column to all libraries OnShelf Items wizard to help you prioritize your users’ holds. Holds will not be restricted at this time. The State Library of Ohio has…

WorkFlows Indexing, Hat Wrapper, Item Group Editor Issues

Greetings SEO Members, After several days with NO issues, we are now experiencing an indexing problem in Symphony WorkFlows where certain (newer) titles cannot be accessed, checked out, and/or searched.  You may experience issues with Item Group Editor if editing newer titles.  You may receive such errors as Hat wrapper error Heading keys need to…