New Support Site is Live

Good morning – The SEO team is happy to announce that the new support desk site is now live at http://support.servingeveryohioan.org. With the move to FreshDesk, it has become necessary that library staff members create an account in order to submit tickets and view our full knowledge base articles. The registration process is streamlined, and…

New Support Site Coming on February 24

The SEO team is happy to announce that we will be implementing a new help desk solution for our Support Site on Wednesday, February 24, 2021. In early December, SEO was made aware that our current vendor H2Desk was ceasing operations. The SEO team evaluated three help desk solutions and agreed upon FreshDesk. While this…

Two New Service Points

SEO is pleased to announce two new service points. Updated delivery documentation can be viewed on the SEO Library Systems 3-Letter Codes and Shipping Information page. New Service Points Logan County Libraries will be adding lockers to the Knowlton location: LOK (Knowlton Lockers). All items for LOK will be sent to LOG (Logan County Libraries).…

SEO Closure for Monday February 15, 2021

SEO Service Center staff, will be unavailable Monday, February 15, 2021 in observance of Presidents’ Day. The system will be available for normal use. If you should experience trouble accessing the system, please call SEO and dial extension 4 anytime during the message to speak to our on-call manager. For non-emergency inquiries, you may create a…

Message to SEO libraries that applied for the COBAA grant to please contact the LSTA department via LSTA@library.ohio.gov to confirm receipt of their application.

The following message is sent on behalf of the Associate State Librarian for Library Development, Evan Struble: As you may have been aware, a recent email outage for ionos.com customers impacted @seolibraries.org and other libraries when communicating directly with the State Library.   This outage occurred during the open application period for the Celebrating Ohio’s Book Awards and Authors (COBAA) grant, an LSTA grant…

Email Issue for @seolibraries.org account holders

This message is for those who use the SEO provided email at @seolibraries.org.  Members with an email accounts at @seolibraries.org are currently unable to send email to the @library.ohio.gov domain. This means: anyone sending an email from the @seolibraries.org account to staff at SEO will get a bounced message stating that the email is undeliverable.…