What to expect on the day of the upgrade: We are scheduled for an Enterprise 5.1.0.1 upgrade beginning Monday morning on September 20th. The initial upgrade is expected to be completed by 8AM EST and the only anticipated downtime will be between 12:00AM – 8:00AM. Post Upgrade, SEO IT and the SirsiDynix consulting team with…
For those libraries who are using the Custom Self-Registration form: There is an issue with the form populating the County, Notify Via, and Library information from WorkFlows which will prevent users from registering. This issue has been logged with SirsiDynix. Once the issue has been resolved, we will notify everyone via the SEO-Updates listserv. Sorry…
Hi everyone, You know…. You all have that patron that SWEARS they brought back an item. Your library has probably developed policies addressing such claims. But did you know you can put that item in a Claims Returned status? Please follow the steps below to place a “Claims Returned” status on the item: In the Checkout…
Hello everyone, We have added two new tutorials to our Niche Academy. Your users can now view the following new tutorials: The Catalog Help tab is in the online catalog. Look for it on the right side of the screen. Open it to find numerous tutorials from Managing Your Account to Placing Holds On Magazines.…
An update from STAT Courier Service via the State Library of Ohio.
From: SEO-Members <seo-members-bounces@lists.oplin.org> On Behalf Of marshams@library.ohio.govSent: Friday, July 9, 2021 5:00 PMTo: seo-members@lists.oplin.orgSubject: [SEO-Members] STAT Courier Update We know that every Ohio library sees customer service as a core value and prides themself on providing excellent service to their patrons. While a number of the challenges in our courier transition have been out of…
Good afternoon, all. As the transition to STAT Courier continues, the SEO management team has discussed options for holds. The SEO team has added the Pickup Library column to all libraries OnShelf Items wizard to help you prioritize your users’ holds. Holds will not be restricted at this time. The State Library of Ohio has…
The label for Mohawk Library is now available for use on the label platform. Thank You.
Greetings SEO Members, After several days with NO issues, we are now experiencing an indexing problem in Symphony WorkFlows where certain (newer) titles cannot be accessed, checked out, and/or searched. You may experience issues with Item Group Editor if editing newer titles. You may receive such errors as Hat wrapper error Heading keys need to…
Good Morning SEO Members, All maintenance and indexing tasks completed successfully this morning and there were NO errors in the reporting logs. SEO and SirsiDynix are continuing to monitor these tasks and will notify the listserv if any issues arise. Please continue notify SEO if you encounter any related issues. Best regards, SEO Team