Greetings everyone, This is a friendly reminder of the Symphony system’s upgrade to version 3.7.1 on Monday, April 12th, 2021, from 12:00 am to 8:00 am. Services that will be impacted during the upgrade from 12:00 am to 8:00 am: SIP Services (Overdrive – ODL, Lynda.com, Self-check, Hoopla, PC Management, Hold Lockers) Enterprise Holds Symphony…
The Rocky Fork Branch of the Highland County District Library (HRF) is now being serviced by Priority Dispatch and items can be sent directly to that location. Thank you.
Upgrade Instructions: The SEO Team has provided two options for your library to upgrade your staff workstations. Some locations may choose to upgrade staff workstations at the close of business on April 9,10, or 11, depending on your library’s hours of operation. This is the preferred method to prevent any possible delays Monday morning. If…
The Adams County Library System will now have all of their items shipped to the Peebles (ACP) location at 157 High Street in Peebles Ohio. The Adams County Locations that will be shipped to ACP are: ACM: Manchester Branch Library ACN: North Adams Branch Library ACO: Adams County Outreach ACW: West Union Branch Library Also,…
Greetings everyone, This email is to remind you of an upcoming upgrade of the Symphony system to version 3.7.1 on Monday, April 12th, 2021, at 3:00 am. Services that will be impacted during the upgrade from 3:00 am to 8:00 am: SIP Services (Overdrive – ODL, Lynda.com, Self-check, Hoopla, PC Management, Hold Lockers) Enterprise Holds…
Good afternoon, everyone. The Licking County Library has updated location names. The new names are: LBR: LCL 24-Hour Kiosk COTC Pataskala Campus LLP: LCL 24-Hour Kiosk Legacy Park Hanover LBO: LCL Bookmobile LUT: LCL Utica Hervey Memorial LMI: LCL West Newark Emerson R Miller LMD: LCL West Newark Emerson R Miller DriveUp LMB: LCL Johnstown…
Good morning – The SEO team is happy to announce that the new support desk site is now live at http://support.servingeveryohioan.org. With the move to FreshDesk, it has become necessary that library staff members create an account in order to submit tickets and view our full knowledge base articles. The registration process is streamlined, and…
The SEO team is happy to announce that we will be implementing a new help desk solution for our Support Site on Wednesday, February 24, 2021. In early December, SEO was made aware that our current vendor H2Desk was ceasing operations. The SEO team evaluated three help desk solutions and agreed upon FreshDesk. While this…
SEO is pleased to announce two new service points. Updated delivery documentation can be viewed on the SEO Library Systems 3-Letter Codes and Shipping Information page. New Service Points Logan County Libraries will be adding lockers to the Knowlton location: LOK (Knowlton Lockers). All items for LOK will be sent to LOG (Logan County Libraries).…
SEO Service Center staff, will be unavailable Monday, February 15, 2021 in observance of Presidents’ Day. The system will be available for normal use. If you should experience trouble accessing the system, please call SEO and dial extension 4 anytime during the message to speak to our on-call manager. For non-emergency inquiries, you may create a…