Greetings SEO Members, WHEN: Thursday, August 26, 2022 – 12:00 am – 6:00 am WHAT: Symphony Server and Network Upgrades IMPACTED PRODUCTS & SERVICES: BLUECloud Analytics – Report data will not be up-to-date on 8/26/2022 Enterprise – Authentication (placing holds, renewing items, my account) SEO Libraries App – Authentication (placing holds, renewing items, my account)…
Greetings, everyone. On Labor Day, Monday, September 5, the SEO Team will be running maintenance on the Browse Index starting at 7 am. While the maintenance is being performed, browsing for authors, titles, subjects, etc. will not work. Also, DO NOT DO ANY CATALOGING (adding, modifying, or deleting records). Searching and placing holds through Enterprise…
Good afternoon. Here is the link to August’s Open Office Hour discussion about BLUEcloud Analytics: https://my.nicheacademy.com/seo/course/52191 Question: Q: Are BLUEcloud Analytic Reports as accurate as Item Group Editor? A: The answer is mixed. Item Group Editor uses live data. The data from BLUEcloud Analytics is extracted every night, so it is not 100%…
Hi, all. Please excuse multiple postings. The die cut collection is available to any Ohio library using Priority Dispatch. If your library is not an SEO Member and does not have an institution card, please contact the SEO Service Center at 1-877-552-4262 or support@servingeveryohioan.org to get a card. New Die Cut Patterns The full SEO…
Hello, everyone. The SEO Team is pleased to announce the addition of User Alerts in WorkFlows beginning today, August 10, 2022. A new field has been added to the Extended Info tab in the Modify User wizard called ALERT. This field allows staff to create a note on the user account that will display as…
Connection issues with IONOS email @seolibraries.org? IONOS has upgraded its security to require all email software to use TLS version 1.2 or higher Users accessing email with a browser (Chrome – Firefox – Opera -Edge) will have no problem reading and sending email This change will affect those using the software programs such as Outlook,…
It is with deep sorrow and heavy hearts that we announce the death of our colleague and friend Valeria (Val) Whetstone Weaver, Administrative Professional at SEO (Serving Every Ohioan) Service Center, a division of the State Library located in Caldwell. Val unexpectedly passed away on Monday, July 25, 2022, while traveling in Hartford, CT. Colleagues…
Good morning, all – The SEO Team is very happy to continue our monthly office hour with the Library Management Software (LMS) team. Learn more about BLUECloud Analytics, Cataloging, and Circulation during the SEO LMS team’s open office hours. Come with any questions you may have and learn about specific tasks each month. The SEO…
Greetings! Here is the link to June’s Open Office Hour discussion about “Finding Matching Records:” https://my.nicheacademy.com/seo/course/50539 Questions Q: Since paperbacks and hard cover items are on the same record, what is the best method to place a hold on a specific format? A: Place a copy hold. Please note that if the item goes into…
SEO Service Center staff, will be unavailable Monday, July 4th in observance of Independence Day. The system will be available for normal use. If you should experience trouble accessing the system, please call SEO and dial extension 4 anytime during the message to speak to our on-call manager. For non-emergency inquiries, you may create a…