Good morning – The SEO team is happy to announce that the new support desk site is now live at http://support.servingeveryohioan.org. With the move to FreshDesk, it has become necessary that library staff members create an account in order to submit tickets and view our full knowledge base articles. The registration process is streamlined, and…
The SEO team is happy to announce that we will be implementing a new help desk solution for our Support Site on Wednesday, February 24, 2021. In early December, SEO was made aware that our current vendor H2Desk was ceasing operations. The SEO team evaluated three help desk solutions and agreed upon FreshDesk. While this…
SEO is pleased to announce two new service points. Updated delivery documentation can be viewed on the SEO Library Systems 3-Letter Codes and Shipping Information page. New Service Points Logan County Libraries will be adding lockers to the Knowlton location: LOK (Knowlton Lockers). All items for LOK will be sent to LOG (Logan County Libraries).…
SEO Service Center staff, will be unavailable Monday, February 15, 2021 in observance of Presidents’ Day. The system will be available for normal use. If you should experience trouble accessing the system, please call SEO and dial extension 4 anytime during the message to speak to our on-call manager. For non-emergency inquiries, you may create a…
Hi everyone, We wanted to provide an update that the Rodman System (ROD, ROB, ROK) collection is now open to fill consortia holds. Regards, John