SEO Holds Update

Good afternoon, everyone. SEO had originally planned for holds to resume functioning as normal on Monday, August 10, 2020. Due to the number of pending holds within the consortium, returning holds to the SYSTEM range is taking longer than expected. The new target date is now Friday, August 14. If this date changes again, SEO…

WorkFlows Connection Disruption

Greeting SEO Members, There is a service disruption at the State of Ohio Computer Center (SOCC) where our VPN connection is hosted.  If you are having trouble connecting, please use cloud.backup.seolibraries.org as an emergency WorkFlows connection until this service disruption is resolved.  Simply enter cloud.backup.seolibraries.org in the Host information IP Address field in the WorkFlows…

Holds Update

Good morning, everyone. Today, SEO has started to change holds back to the SYSTEM range. You will begin seeing holds for other locations on your on shelf items list. Please fill and send these holds to the appropriate location. As a part of this transition, the Pickup Library column will be removed from the On…

Updated Plan to Resume Consortium Holds

Good morning everyone – The Plan to Resume Consortium Holds document has been updated to reflect that Priority Dispatch is picking up and delivering materials. Phases 1 & 2 have been combined. The projected date of July 20, 2020 to begin releasing holds into the SEO System will remain the same. If the timeline is…

Shipping Exceptions Update

Hello all, Shipping update: Beginning July 1, 2020, materials for Byesville Branch Library (GCB) should be shipped to the Crossroads Branch Library (GCT). Please destroy any labels for GCB. Delivery documentation has been updated to reflect this change. The documents can be downloaded at: https://support.servingeveryohioan.org/index.php?pid=knowledgebase&cmd=viewentclient&id=295 Symphony Receipt Printer updated: The Agency files for the Symphony…

SEO Holiday Closure for Friday July 3rd

SEO Service Center staff, will be unavailable Friday, July 3, 2020 in observance of Independence Day. The system will be available for normal use. If you should experience trouble accessing the system, please call SEO and dial extension 4 anytime during the message to speak to our on-call manager. For non-emergency inquiries, you may create…

Plan to Resume Consortium Holds

Good afternoon – Statewide delivery will resume on June 29, 2020. Because of the backlog of materials at the Priority Dispatch hubs and in your libraries, a timeline to re-implement consortium holds has been created and reviewed by the advisory committee. If the target dates change, SEO staff will notify staff through the SEO-Updates listserv.…

Introducing: Two Minute Tutorials

Hi everyone! We are excited to announce a new training experience for library staff. SEO Service Center Two Minute Tutorials Our Two Minute Tutorials will feature: * various topics * lively videos * and will be available 24/7 on our YouTube channel Our first Two Minute Tutorial is Paying Bills. Click here to view the…