Greetings SEO Members, The SEO phone system is getting multiple software & hardware upgrades today. The phone system may need rebooted several times and as a result your call may be dropped. We will do our best to minimize any outages. If you are unable to reach SEO staff and if Symphony Services are offline…
Good afternoon, everyone. SEO had originally planned for holds to resume functioning as normal on Monday, August 10, 2020. Due to the number of pending holds within the consortium, returning holds to the SYSTEM range is taking longer than expected. The new target date is now Friday, August 14. If this date changes again, SEO…
Greetings SEO Members, OPLIN has identified and resolved the network failure. At your earliest convenience, please go back to using “cloud.seo.lib.oh.us” instead of the backup URL. We apologize for this disruption. Regards,
Greeting SEO Members, There is a service disruption at the State of Ohio Computer Center (SOCC) where our VPN connection is hosted. If you are having trouble connecting, please use cloud.backup.seolibraries.org as an emergency WorkFlows connection until this service disruption is resolved. Simply enter cloud.backup.seolibraries.org in the Host information IP Address field in the WorkFlows…
Good morning, everyone. Today, SEO has started to change holds back to the SYSTEM range. You will begin seeing holds for other locations on your on shelf items list. Please fill and send these holds to the appropriate location. As a part of this transition, the Pickup Library column will be removed from the On…
Hi everyone! I hope you are all staying safe and well. We are pleased to announce a new Two Minute Tutorial. The Delete Row Helper. We all like to keep our patron records current and up to date. We like for everyone to remove old and irrelevant information within a patron’s Notes and Comments fields. At…
Good morning everyone – The Plan to Resume Consortium Holds document has been updated to reflect that Priority Dispatch is picking up and delivering materials. Phases 1 & 2 have been combined. The projected date of July 20, 2020 to begin releasing holds into the SEO System will remain the same. If the timeline is…
Hello all, Shipping update: Beginning July 1, 2020, materials for Byesville Branch Library (GCB) should be shipped to the Crossroads Branch Library (GCT). Please destroy any labels for GCB. Delivery documentation has been updated to reflect this change. The documents can be downloaded at: https://support.servingeveryohioan.org/index.php?pid=knowledgebase&cmd=viewentclient&id=295 Symphony Receipt Printer updated: The Agency files for the Symphony…
SEO Service Center staff, will be unavailable Friday, July 3, 2020 in observance of Independence Day. The system will be available for normal use. If you should experience trouble accessing the system, please call SEO and dial extension 4 anytime during the message to speak to our on-call manager. For non-emergency inquiries, you may create…
Good afternoon – Statewide delivery will resume on June 29, 2020. Because of the backlog of materials at the Priority Dispatch hubs and in your libraries, a timeline to re-implement consortium holds has been created and reviewed by the advisory committee. If the target dates change, SEO staff will notify staff through the SEO-Updates listserv.…