Resolved: Hold Pickup Notices
Good morning, This issue has been resolved and notices are now displaying the full library name. Thank you for your patience.
Hold Pickup Notices
Hello all: As of Monday, the SEO hold e-mail notices have not been displaying the full pickup location name. Instead, the library code is displayed. Patron Point has been notified of this issue and is looking into it. Once the issue is resolved, we will post something to this list serve. The SEO team apologizes…
Workflows Unavailable after 5pm Sunday March 12
Symphony Workflows will be unavailable after 5 PM on Sunday evening March 12 for maintenance on our network. The service work should last no more than 2 hours. If you have any concerns or question, please let us know
February Open Office Hour Recording Available
Greetings, The February SEO Open Office Hour video about Placing Holds: Title, Volume, Copy, and Blanket is now available. It is available on the SEO Staff Tutorials Niche Academy page. Best, The SEO Team
SEO Important Announcement – SEO Libraries App and Click and Collect Technical Difficulties
Greetings SEO Members, We have received reports that the SEO Libraries mobile app is not properly executing searches or displaying My Account information. Additionally, Click and Collect/Curbside is experiencing difficulty maintaining its connection to the ILS database. In order to address this issue, we have opened a case with SirsiDynix and will provide an update…
New Documentation Added to SEO Support Site
Hello everyone, We are pleased to announce that 10 new documents have been added to the SEO Support Site Knowledge Base. Interlibrary Loan/OCLC Documentation How to Request a Title on OCLC Referral Center How to Print Book Straps for OCLC Referral Center Items How to Print Return Labels for OCLC Referral Center How to Receive…
Reminder: February Open Office Hours
Greetings! After a short hiatus, SEO Open Office Hours will be back in February. The SEO Team will be doing a presentation about Placing Holds: Title, Volume, Copy, and Blanket on Thursday, February 23 at 2 pm. Afterward, the team will be available for any questions you may have about WorkFlows, Delivery, and BLUEcloud Analytics.…
WorkFlows “cloud.seo.lib.oh.us” Connection Restored
Greetings SEO Members, We are pleased to confirm that the connection issue we experienced last night has been resolved and that you are now able to connect to WorkFlows as usual via “URL xxx-xxx-xxx”. Should you encounter any problems, please do not hesitate to reach out to us. Regards, Michael Postlethwait