Oplin recently made a change to the way patrons remove a block from their SMS TEXT messages
Previous instruction were to (Have the patron text “HELP” to 877-675-4632 to remove a block)
That has been changed
To remove a block now: Have the patron text UNSTOP to 877-675-4632 to remove a block on SMS TEXT messages
All directors should be receiving a weekly list of SMS users
The Oplin provided report details which users text messages went through ok and which ones did not go through successfully
If you do not receive this list, please send Oplin a note with the email address that needs to be on file
Below is the original email from Karl at Oplin:
Good afternoon all,
Wanted to give everyone a heads up that the SMS vendor OPLIN uses to deliver text messages via sms.oplin.org has updated its keyword for removing a patron block from “help” to “unstop”.
Documentation at https://oplin.ohio.gov/sms has been updated to reflect this change. This keyword command is used to correct patron block errors MPSE0501 or DR001.
If you have any questions or issues, please let us know.
Happy Holidays! Karl Jendretzky