SEO Important Announcement – State DNS Servers are OFFLINE – May cause WorkFlows Connection Issues

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Greetings SEO Members, We are getting numerous reports of libraries not being able to connect to WorkFlows and/or their library website is offline.  The State’s DNS server is offline and OPLIN recommends switching to OpenDNS servers at your earliest convenience: 208.67.222.222 & 208.67.220.220 For more information regarding OPLIN’s DNS services please visit: https://oplin.ohio.gov/dns-services If you…

Reminder: October Open Office Hours

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The SEO Team is happy to continue our monthly office hours with the Library Management Software (LMS) team. Learn more about BLUEcloud Analytics, Cataloging, and Circulation during the SEO LMS team’s open office hours. Come with any questions you may have and learn about specific tasks each month. The SEO Team will be doing a…

New Tutorials in our Staff Niche Academy

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Hello everyone, Three new helpful tutorials have been added to our SEO Staff Tutorials academy.  Assessing Collections With Diversity Audits https://my.nicheacademy.com/seo/course/39648 Library collections are windows on the world, where patrons discover new ideas, places, and people. But collections should also be mirrors, where patrons see themselves reflected in what they read, watch, and listen to. Many librarians…

Patron Point Update: Courtesy & Autorenewal Notices

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Hello all – Beginning October 26, 2022, SEO will begin using the Patron Point service to send Courtesy & Autorenewal notices. Like hold and overdue notices, the notices will be branded with your library logo and have links to your webpage and My Account. Sample courtesy notice e-mail: https://seooh.patronpoint.com/email/view/633ac4aa1fdcd982011101 Courtesy notice SMS: ***<first name>, you…

Cyber Security and SEO Service Center

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Library Cyber-attacks are in the news The SEO Service Center has published a new Security page on our website and also knowledgebase articles on the topic of Cybersecurity and Ransomware. Cybersecurity is the art of monitoring and protecting networks, devices, and data from unauthorized access, unapproved modification, or deletion of records, criminal or misappropriate use while keeping data…