Greetings SEO Members, SirsiDynix has resolved the authentication error that has effected both Enterprise and the SEO Libraries App. Please let us know if you encounter the “patron cannot be authenticated” message and we can troubleshoot individual sites. Thanks everyone who reported these errors. Happy Thanksgiving!
Greetings SEO Members, OverDrive recently released an updated API to change the workflow on how patrons checkout eRC (digital) material. With these new widgets, the patrons will be presented with the format selection after successful checkout as shown below: Some libraries are experiencing the message “patron unable to authenticate” when trying to download content on…
The holidays are here and so are the Hackers. Historically, Thanksgiving to mid-January is the most intense time of hacking in the United States. The increase of emails and online shopping websites makes this a perfect time to Hijack Browsers – Phish for Passwords – Spear Phish with Attachments – and Spoof who is sending…
SEO Service Center staff, will be unavailable Thursday, November 11, 2021 in observance of Veterans Day. The system will be available for normal use. If you should experience trouble accessing the system, please call SEO and dial extension 4 anytime during the message to speak to our on-call manager. For non-emergency inquiries, you may create a…
Hello, all. The first webinar will be on Tuesday, November 16 not Wednesday, November 16. Our apologies for any confusion.
Hola everyone! I’m so excited to invite you to an informational webinar about Transparent Language! We are offering this webinar two different days. To join the webinar, click the link seen below on the day of the webinar. We will send the link out again on the day of each session as a reminder. No…
Good Morning SEO Members, Our SirsiDynix Enterprise consultant was able to quickly write a script and get this working again for all Enterprise profiles. Thanks to everyone who reported this issue after the upgrade. Best regards, Your SEO Team,
Greetings SEO Members, After the upgrade on September 20th, an issue was brought to our attention regarding the preferred sort functionality in Enterprise. Preferred sort is where the items your library owns are “sorted” to the top of the item details list. SirsiDynix assigned JIRA:DSC-9506 to this bug on October 4th and we will prioritize…
Greetings SEO Members, SirsiDynix was quickly able to identify the issue as it was a memory allocation problem for our Enterprise instance. Enterprise has been restarted and more memory will be allocated to limit these types of issues. Thanks again to everyone who reported this issue. Regards, Your SEO Team
Greetings SEO Members, We are aware of an issue in Enterprise that is causing intermittent searching problems. When performing a search, Enterprise may return zero results and then 10 minutes later, it will work as normal. SirsiDynix is aware of the issue and currently investigating the root cause and resolution. Regards, Your SEO Team