Greetings SEO Members, There is currently a service disruption in the BLUEcloud products that SirsiDynix is aware of and is working diligently to get resolved. This includes the following Symphony services: BLUEcloud Analytics BCMobile (SEO Libraries App) BCMobile Click & Collect BCMobile Self-Service Thanks to everyone who reported this outage and we will update everyone…
Good morning, We have received an update from OPLIN that the issue with the SMS carrier has been resolved. Regards, John
Good morning, We wanted to make sure that everyone was aware of an issue that is currently impacting all SMS messages sent to patrons. As soon as OPLIN receives an update from the vendor that the issue has been resolved we will post an update. Regards, John From: Karl Jendretzky <karl@oplin.ohio.gov>Sent: Saturday, September 11, 2021…
What to expect on the day of the upgrade: We are scheduled for an Enterprise 5.1.0.1 upgrade beginning Monday morning on September 20th. The initial upgrade is expected to be completed by 8AM EST and the only anticipated downtime will be between 12:00AM – 8:00AM. Post Upgrade, SEO IT and the SirsiDynix consulting team with…
For those libraries who are using the Custom Self-Registration form: There is an issue with the form populating the County, Notify Via, and Library information from WorkFlows which will prevent users from registering. This issue has been logged with SirsiDynix. Once the issue has been resolved, we will notify everyone via the SEO-Updates listserv. Sorry…
Hi everyone, You know…. You all have that patron that SWEARS they brought back an item. Your library has probably developed policies addressing such claims. But did you know you can put that item in a Claims Returned status? Please follow the steps below to place a “Claims Returned” status on the item: In the Checkout…
Hello everyone, We have added two new tutorials to our Niche Academy. Your users can now view the following new tutorials: The Catalog Help tab is in the online catalog. Look for it on the right side of the screen. Open it to find numerous tutorials from Managing Your Account to Placing Holds On Magazines.…
An update from STAT Courier Service via the State Library of Ohio.
From: SEO-Members <seo-members-bounces@lists.oplin.org> On Behalf Of marshams@library.ohio.govSent: Friday, July 9, 2021 5:00 PMTo: seo-members@lists.oplin.orgSubject: [SEO-Members] STAT Courier Update We know that every Ohio library sees customer service as a core value and prides themself on providing excellent service to their patrons. While a number of the challenges in our courier transition have been out of…
Good afternoon, all. As the transition to STAT Courier continues, the SEO management team has discussed options for holds. The SEO team has added the Pickup Library column to all libraries OnShelf Items wizard to help you prioritize your users’ holds. Holds will not be restricted at this time. The State Library of Ohio has…