Good Morning all. We’ve had a few reports of the HotKey program not working after the upgrade. We have found that restarting WorkFlows and logging back in should resolve the HotKey issue. We appreciate everyone’s patience and cooperation during this upgrade. Best regards,
Good Morning SEO Members, The upgrade has completed successfully. If you’ve already upgrade over the weekend, you can now login to WorkFlows. If you have not upgraded yet, please follow the upgrade procedure detailed in the following solution article: Please Note: As a result of the upgrade, the Manage Hold Shelf wizard is showing active…
Hello everyone, I wanted to share the procedure for Inter Library Loan items that need to be sent to libraries that are NOT part of the SEO Consortium. Items requested by NON-Consortium libraries need to be checked out to the borrowing library BEFORE you send the item. Some examples are the Archbold Community Library, Athens…
Greetings everyone, This is a friendly reminder of the Symphony system’s upgrade to version 3.7.1 on Monday, April 12th, 2021, from 12:00 am to 8:00 am. Services that will be impacted during the upgrade from 12:00 am to 8:00 am: SIP Services (Overdrive – ODL, Lynda.com, Self-check, Hoopla, PC Management, Hold Lockers) Enterprise Holds Symphony…
The Rocky Fork Branch of the Highland County District Library (HRF) is now being serviced by Priority Dispatch and items can be sent directly to that location. Thank you.
Upgrade Instructions: The SEO Team has provided two options for your library to upgrade your staff workstations. Some locations may choose to upgrade staff workstations at the close of business on April 9,10, or 11, depending on your library’s hours of operation. This is the preferred method to prevent any possible delays Monday morning. If…
The Adams County Library System will now have all of their items shipped to the Peebles (ACP) location at 157 High Street in Peebles Ohio. The Adams County Locations that will be shipped to ACP are: ACM: Manchester Branch Library ACN: North Adams Branch Library ACO: Adams County Outreach ACW: West Union Branch Library Also,…
Greetings everyone, This email is to remind you of an upcoming upgrade of the Symphony system to version 3.7.1 on Monday, April 12th, 2021, at 3:00 am. Services that will be impacted during the upgrade from 3:00 am to 8:00 am: SIP Services (Overdrive – ODL, Lynda.com, Self-check, Hoopla, PC Management, Hold Lockers) Enterprise Holds…
Good afternoon, everyone. The Licking County Library has updated location names. The new names are: LBR: LCL 24-Hour Kiosk COTC Pataskala Campus LLP: LCL 24-Hour Kiosk Legacy Park Hanover LBO: LCL Bookmobile LUT: LCL Utica Hervey Memorial LMI: LCL West Newark Emerson R Miller LMD: LCL West Newark Emerson R Miller DriveUp LMB: LCL Johnstown…
Good morning – The SEO team is happy to announce that the new support desk site is now live at http://support.servingeveryohioan.org. With the move to FreshDesk, it has become necessary that library staff members create an account in order to submit tickets and view our full knowledge base articles. The registration process is streamlined, and…