Hi everyone, I wanted to send this email to share with you a tutorial you may not have seen. Using the Catalog to Find Articles and Journals. You may know and refer to it as EDS or the EBSCO Discovery Service. This tutorial is available to patrons and staff in the Niche Academy slide bar in…
Hello everyone, We are pleased to announce a new Two Minute Tutorial – The Manage Hold Shelf Wizard. This wizard is found in the Circ Module under the Holds Wizard Group. This wizard allows you to see the holds sitting on your hold shelf that are Expired, Cancelled or Suspended. The wizard then makes it…
Good morning, everyone. This morning the last batch of holds were converted from the GROUP to SYSTEM range. Holds are now functioning as normal. For those of you who are interested in some numbers, since July 20: 226,581 holds were changed from GROUP to SYSTEM range; and 133,468 of those holds ended up on your…
Greetings SEO Members, The SEO phone system is getting multiple software & hardware upgrades today. The phone system may need rebooted several times and as a result your call may be dropped. We will do our best to minimize any outages. If you are unable to reach SEO staff and if Symphony Services are offline…
Good afternoon, everyone. SEO had originally planned for holds to resume functioning as normal on Monday, August 10, 2020. Due to the number of pending holds within the consortium, returning holds to the SYSTEM range is taking longer than expected. The new target date is now Friday, August 14. If this date changes again, SEO…
Greetings SEO Members, OPLIN has identified and resolved the network failure. At your earliest convenience, please go back to using “cloud.seo.lib.oh.us” instead of the backup URL. We apologize for this disruption. Regards,
Greeting SEO Members, There is a service disruption at the State of Ohio Computer Center (SOCC) where our VPN connection is hosted. If you are having trouble connecting, please use cloud.backup.seolibraries.org as an emergency WorkFlows connection until this service disruption is resolved. Simply enter cloud.backup.seolibraries.org in the Host information IP Address field in the WorkFlows…
Good morning, everyone. Today, SEO has started to change holds back to the SYSTEM range. You will begin seeing holds for other locations on your on shelf items list. Please fill and send these holds to the appropriate location. As a part of this transition, the Pickup Library column will be removed from the On…
Hi everyone! I hope you are all staying safe and well. We are pleased to announce a new Two Minute Tutorial. The Delete Row Helper. We all like to keep our patron records current and up to date. We like for everyone to remove old and irrelevant information within a patron’s Notes and Comments fields. At…
Good morning everyone – The Plan to Resume Consortium Holds document has been updated to reflect that Priority Dispatch is picking up and delivering materials. Phases 1 & 2 have been combined. The projected date of July 20, 2020 to begin releasing holds into the SEO System will remain the same. If the timeline is…